Shipping policy

Shipping Policy

Last Updated: 2026-06-01

Shipping Times

We work with international suppliers and fulfillment partners to offer a wide range of products at competitive prices. As a result, some products are shipped directly from our partners.

Our standard delivery time is 15–30 business days from the date your order has been confirmed and processed.

Delivery times may vary depending on:

  • Product availability
  • Shipping destination
  • Customs clearance procedures
  • Local postal and courier services
  • Seasonal demand and holiday periods
  • Unexpected disruptions in the supply chain

Please note that delivery estimates are provided in good faith and are not guaranteed.

Shipping Delays

While we strive to meet the estimated delivery timeframe, delays may occasionally occur due to circumstances beyond our control, including but not limited to:

  • Carrier or courier delays
  • Customs inspections and clearance processes
  • Severe weather conditions
  • Natural disasters
  • Labor strikes or industrial actions
  • Transportation disruptions
  • Technical failures within logistics networks
  • Government restrictions or international trade regulations
  • High shipping volumes during peak seasons

In the event of a delay, we will make reasonable efforts to keep customers informed regarding the status of their shipment.

Split Shipments

Orders containing multiple products may arrive in separate packages. This is because items may be shipped from different warehouses, suppliers, or fulfillment centers.

Order Tracking

Where available, tracking information will be provided via email once the order has been shipped. Please note that international shipments may have limited tracking visibility during certain stages of transit.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout. We cannot be held responsible for delays, losses, or additional costs resulting from incorrect or incomplete address information.

Unclaimed Packages

If a package is not collected, refused, or returned to the sender, the customer may be responsible for any return shipping, storage, or reshipping fees incurred.

Lost Packages

A package will not be considered lost until 45 business days have passed from the shipping date. If your order has not arrived within this timeframe, please contact our customer support team for assistance.

Customs, Duties, and Taxes

Depending on your country or region, customs duties, import taxes, or other fees may apply. Unless otherwise stated, these charges are the responsibility of the customer and are determined by local authorities.

Contact Us

If you have any questions regarding your shipment or delivery status, please contact our customer support team. We are happy to assist and provide updates whenever possible.

Important Notice

By placing an order, you acknowledge and accept that standard delivery times are 15–30 business days, and that occasional delays may occur due to factors outside our control. Estimated delivery times are provided as guidelines and do not constitute a guaranteed delivery date. Nothing in this Shipping Policy affects your statutory consumer rights under applicable law.